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Software: MS Office 2007, Outlook Express and Windows XP
Problem: Following installation of MS Office 2007, Outlook Express does not have an English dictionary available for spell check. Only French dictionary is available. Way to go Microsoft!
Resolution: There are two ways to resolve this problem:
1. If you have Office 2003 CD, run a custom install, select Proofing tool and select English dictionary.
2. If you don't have Office 2003, download and install a separate spell checking program designed especially for Outlook Express. It's FREE and it can be downloaded here.
Software: Install shield and Windows XP
Problem: When trying to install new software you get an installation error: an error (-5009 or an error -5009
Resolution: Suprisingly simple - make sure the installation program is NOT running, then locate and rename the following directory: C:\Program Files\Common Files\InstallShield to anything you want. Run install program again and voila! it works.
Software: Windows XP OS
Problem: No Internet access. You can send but not receive packets of data. Wired or wireless internet cannot connect. Hijackthis comes up with nothing. Netsh is not successful in reseting Winsock. LSPFix reports no problems.
Resolution: Reinstalling the TCP/IP protocol in the following manner was the ONLY way I could resolve this problem (a day later using trial and error). Here are the steps:
1. right click on Network connections
2. click Properties
3. click Install
4. click Add
5. Click Have Disk
6. Navigate to C:\windows\inf - if you can't see it, then you must make hidden files visible through Windows Explorer before going to this step
7. and select NETTCPIP.INF
Software: Windows XP OS
Problem: No Internet access following malware/spyware attack.
Resolution:LSP-Fix is a free Windows utility to repair a loss of Internet access. Repairs Winsock 2 settings. Just unzip and run the following file: LSPFIX.ZIP
Software: Adobe Photoshop CS2
Problem: Windows Explorer does not display tumbnail preview of PSD files.
Resolution: Easy fix. Download the following file PSDFIX.ZIP and read the "readme.txt" inside the zip file. Requires registry modification and dll installation. Not for novice users.
Software: Windows XP OS and Adobe Acrobat
Problem: Error 1325 - File name is not a valid short file name
Resolution: Download this fix, run it, and uninstall Adobe Acrobat from the fix. Reinstall Adobe Acrobat. Easy!
Software: Linksys DSL Router and Linksys WAP
Problem: setting SSID and security on a cascading connection
Resolution: Connect Linksys DSL router to WAN, connect Linksys WAP to the DSL router. To setup Linksys WAP (WAP54G), open IE, type 192.168.1.245, leave user blank, and type admin for password. Now setup your WAP as you wish.
Software: Windows Mobile v5.0 & Pocket PC
Problem: Microsoft ActiveSync reports error: "Critical Communications Services Failed to Start. Try Resetting the Mobile Device and Then Reconnect Again"
Resolution: Uninstall ActiveSync; Regedit -> search and delete all entires of "activesync" in the registry; Reinstall ActiveSync.
Software: Windows XP OS & Adobe Premier 1.5 & 2.0
Problem: When starting Adobe Premier you get a blue screen of death with the possible following errors: STOP 0x000000C5 ... 0x8054AFD2; DRIVER_IRQ_NOT_LESS_OR_EQUAL; SYMTDI.SYS error 0xEE37362f; NO_MORE_IPR_STACK_LOCATIONS; STOP: 0x000000C5 ... 0x8054A10D; BAD_POOL_CALLER STOP 0x000000C2 ... 0x859CC338; STOP 0x00000024 ... 0x804EF58D - all these errors were related to the same problem - an incompatible sound card driver!
Resolution: What a nightmare this was!!!! Weeks of research and trial and error installations/uninstallations of drivers and software until I found out that the early releases of Realtek High Definition Audio drivers are incompatible with Adobe Premier products; and the Windows XP operating system's ability to release control of the driver.
It seems that the Blue screen of death appears because of the Realtek High Definition Audio integrated sound card.
In this case you have to update the Realtek device driver.
Please download version R1.47 (or later) of the Realtek device driver from here: http://drivers.softpedia.com/progDownload/Realtek-High-Definition-Audio-Driver-Download-18649.html Install the new driver, reboot, and you will be on your way to be a happy video editor. All joking aside, this one deserves a donation!
Software: Windows XP OS & IE
Problem: When selecting IE from the Quick Launch toolbar for the first time, IE opens, but while IE is open, clicking on the IE icon again does not open another IE window, but rather reloads the home page into the currently open IE window.
Resolution: While IE is open, you can press CTRL+N to open a new IE window. This works, but the correct way to resolve the problem is to go to Tools->Internet Options->Advanced and uncheck "REUSE WINDOWS FOR LAUNCHING SHORTCUTS". Restart IE and try opening a second IE window. All should be fixed.
Software: Photoshop CS2
Problem: Web Photo Gallery does not work. Error message: “There is an error disabling controls for missing tokens. Some file or folder for selected style might be missing.”
Resolution: download this FILE and extract to C:\Program Files\Adobe\Adobe Photoshop CS2\Presets overwriting the existing directory. Your Web photo Gallery will work again!
Software: Macromedia / Adobe Contribute 3 and Flash Paper
Problem: Error 1904. Module c:\windows\...\Flash.ocx failed to register
Resolution: This is an easy fix.
1. download Flash Player uninstaller from Adobe
2. run the uninstaller - if you get an error about Flash?.ocx being in use, click on the START button, select RUN, and type "RegSvr32 /u "C:/Windows/System32/Macromed/Flash/Flash?.ocx" without the quotes.
This will unregister the file in use.
3. Click the START button, select RUN, and type REGEDIT. Navigate to HKEY_CLASSES_ROOT\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}, once you find it, right click on it and select PERMISSIONS, and give full permissions to EVERYONE.
4. Reinstall Contribute with Flash Paper and all will be working flawlessly.
Software: Internet Explorer (IE 6.0) & Windows XP OS
Problem: Cannot execute javascripts, Help -> About Internet Explorer has no information about IE Version, Cipher Strength, and Product ID which are all blank.
Resolution: download this FILE and execute. All will be all fixed in seconds.
Here is a link to the source website of the file above: http://www.pchell.com/support/cannotviewsecurewebsites.shtml
Alternatively you can try reinstalling IE by typing the following line into the RUN window:
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf (You might have to browse for explorer.ex_ on your installation CD or HDD)
...and you can also scan Windows files for the right versions from the RUN window:
sfc /scannow
Software: Acronis Disk Manager & Windows XP OS
Problem: File System Error: Runlist Corrupted
Resolution: click Start -> Run -> chkdsk C: /r, reboot PC
Software: Active Syns & MIO GPS PDA
Problem: Unable to ActiveSync between Windows and MIO
Resolution: Start Active Sync, go to File -> Delete Partnership. Now Soft Reset MIO and setup a new partnership.
Software: Registry & Windows XP OS
Problem: Almost all windows services are disabled
Resolution: Following a virus attack, Windows XP continues to work, but you cannot get on the Internet. Right click on MyComputer, select Manage->and select Serices and Applications -> SERVICES, you realize that almost all services are disabled and you cannot restart any of them. It's a nightmare but there is an easier solution than reinstalling Windows. Start REGEDIT and locate the following folder in your registry: HKLM->System->ControlSet001->Services and go through every folder locating the START key in the right window pane. Change all START values of "4" to 2. 4 does not exist!!! NOTE: 0 is BOOT, 1 is SYSTEM, 2 is Automatic, 3 is Manual. This is painfully long but still easy enough to do. When done, restart Windows and you'll be up and running as usual.
Software: Windows Genuine Advantage & Windows XP OS
Problem: Uninstalling Windows Genuine Advantage because of its annoying notifications.
Resolution: So you ran automatic Windows Update and now you're receiving messages from Windows saying your copy of Windows is not genuine. Here is how to get rid of this nuisance:
Go to c:\windows\system32 and rename "WgaLogon.dll" to "WgaLogon.old", "WgaTray.exe" to "WgaTray.old", "LegitCheckControl.dll" to "legiCheckControl.old", and "GwfSpIDGen.dll to GwfSpIDGen.old". If you cannot rename some of the files above, launch Windows Task Manager (press CTRL+ALT+DEL", and locate WgaTray.exe process and END IT. For DLL files, you may have to unregister them first before you can rename them. To do this, click the START button, then RUN, and type "REGSVR32 <nameoftheDLLfile>.dll /u" (without the quotes).
Now run REGEDIT and navigate to HKLM\software\Microsoft\Windows NT\Current Version\Notify and delete the FOLDER called "WgaLogon". Reboot Windows and you should be free of annoying warnings.
Now start Internet Explorer, go to TOOLS->Manage Add-ons->ALL->and disable Windows Genuine Advantage
To disable future updates of WGA, you should disable automatic updates and only ask windows to notify you when updates are available. When a notification of an available update appears in the task bar (yellow triangle with an exclamation mark), click on it and deselect WGA Update, click OK, and put a check mark next to "Don't notify me again about this update". Reboot and set Windows update to Automatically Download and Install the updates for you.
Software: Windows XP OS & Microsoft Active Sync
Problem: Error: 608
Resolution: You will receive this error when synchronizing your handheld with your desktop or laptop. The solution is simple. Start ActiveSync, select FILE and select DELETE PARTNERSHIP. Soft reset your handheld, and setup a new partnership in ActiveSync.
Software: Windows XP OS & Acronis
True Image
Problem: Error: E000202F4 "Acronis did not
find any hard disk drives"
Resolution: Uninstall
ALL Acronis products, clean registry using a registry cleaning program,
then manually look for any left over entries in the registry under
"acronis" and "true image" and delete all keys. Reboot,
reinstall Acronis True Image into a different directory (ex. acronis
true image xx), and you're on your way. Truthfully,
I am unsure why this happens, but the above solution works.
Software:
Windows XP OS
Problem: Unable to connect to the Internet following
a virus attack. Try resetting
the PC's TCP/IP stack which allows the PC to communicate over the Internet.
Resolution: In most cases
TCP/IP can be reset using the Netsh command. Start -> run
-> cmd and
type NETSH WINSOCK RESET CATALOG press enter; now type NETSH
INT IP RESET R.TXT That's it, reboot your PC, and you will
be able to connect to the Internet once again :-) If
that does not work, you will have to reinstall Windows, so back up
your files and go for it. Files to backup - my favorites, windows
address book (search for *.wab), my documents, my pictures.
Software: Windows XP OS
Problem: cannot delete a .ddl file
Resolution: Start ->
RUN -> cmd, change to the directory where the .dll file is in,
type REGSVR32 <nameofthefile>.dll /u and press Enter. Now
the file is unregistered and you can delete it. If you still cannot
delete the file use this utility program -> KillBox
Software:
Windows XP OS
Problem: Unmountable_Boot_Volume, STOP: 0x000000E0
(0x84f644A0 0xC0000015 0x00000000 3x00000000)
Resolution: Related
to a HDD problem. Likely your HDD is dead, but here are a
few things you can try.
1. Rebuild the Boot Sector using this: bootcfg
/rebuild
2. Fixing Master Boot Record using this: fixmbr
Software:
SEARCH in Windows XP
Problem: Error Message: A File That Is Required
to Run Search Companion Cannot Be Found
Resolution: Reinstall Search Companion
files like this: Click Start , click Run ,
type %systemroot%\inf , and then click OK ; Locate the Srchasst.inf
file; Right-click the Srchasst.inf file, and then click Install .
This reinstalls the files that Search Companion uses; You will need your Windows
XP CD-ROM to finish installing Search Companion.
Software: Color Schemer Studio 1.5
Problem: Error #9 unable to initialize Color Schemer
Studio
Resolution: use REGEDIT
to open the registry, locate HKCU/software/microsoft/ISCC1 and
delete the whole ISCC1 key. Reinstall the trial version,
and you're ready to go. ISCC1 holds the registration info.
There should only be one entry D15 for the trial version, unless
you have registered the software in which case you would also have
values K & O.
Software: Wireless SMC Router with
a USB print Server built-in
Problem: How to I add a USB printer to a WIRELESS USB PRINT
SERVER on an SMC Router so it can be shared with everyone on the wireless
network.
Resolution: Step-by-step instructions
Click the START button
SETTINGS
PRINTER AND FAXES
ADD PRINTER
LOCAL PRINTER (UNCHECK AUTODETECT)
NEXT
CREATE A NEW PORT
SELECT STANDARD TCP/IP PORT
NEXT
NEXT
TYPE 192.168.2.1 - ROUTER IP ADDRESS
NEXT
CUSTOM
SETTINGS
LPR
LPR SETTINGS - TYPE LPT1
OK
NEXT
FINISH
NOW INSTALL PRINTER DRIVER (SELECT FROM LIST OR PROVIDE CD)
NEXT
KEEP EXISTING DRIVER
NEXT
TYPE NEW NAME FOR THE PRINTER
DO NOT SHARE PRINTER
NO TEST PAGE
DONE...
Software: Outlook Express + folder
compacting
Problem: Outlook Express compacts folders and you don't
want that to happen. FYI: OE compacts folders every 100th time
you open OE to save space and to prevent folders with large amount
of emails from becoming corrupt. However, if you still want to
disable folder compacting, then here is how you do it:
Resolution: Open Registry Editor and locate the following
key:
HKEY_CURRENT_USER\Identities\{long number}\Software\Microsoft\Outlook Express\5.0
Now select 'compact check count' in the right
pane and right click on it -> select modify -> select decimal -> change
the number to 0 -> ok -> close Registry Editor
Software: Windows XP OS & IE (Clearing
ARP Cache)
Problem: Cannot access the Internet.
Using the REPAIR connection procedure yields this error:
"Windows Could not finish repairing the problem because the following
operation could not be completed: Clearing the ARP cache for assistance,
contact the person who manages your network "
Resolution: If you can ping both the loopback address and your
own IP address, but not any other IP addresses, you might have to clear out
the Address Resolution Protocol (ARP) cache. This can be done by using the
Arp tool. Use commands arp -a or arp -g to display
the cache contents. Delete the entries by using arp -d IP address.
Flush the ARP cache by using netsh interface ip delete
arpcache.
Software: Windows XP OS, MSN Messenger,
and Remote Assistance
Problem: Unable to use Remote Assistance with e-mail invitation
and/or MSN Messenger. Error message says that Remote Assistance is disabled,
yet it's enabled. Here is a simple registry solution to solve this problem.
Resolution: Start registry editor (REGEDIT)
and locate the following line HKLM/system/current control set/control/terminal
server/ and create a new DWORD value AllowTSConnections and set
the value to 1. This automatically enables Remote Assistance without
rebooting.
Software: Microsoft Word or Excel
2000 or 2002
Problem: When you start one
of the programs you may receive an error stating: "Compile error in
hidden module:" where the module name is AutoExec or AutoExecNew or
DistMon.
Resolution: This error is caused by by add-on templates located
in the STARTUP directory for Microsoft Office or Excel. To get rid of the error
delete PDFMAKER.DOT and PDFMAKER.XLA files from the following directories:
c:\program files\microsoft office\office\startup
(word 2000)
c:\program files\microsoft office\office10\startup (word 2002)
c:\documents and settings\your user name\application data\microsoft\word\startup
c:\program files\microsoft office\office\start (excel 2000)
c:\program files\microsoft office\office10\XLXLstart (excel 2002)
c:\documents and settings\your user name\application data\microsoft\excel\XLstart
Software: Internet Explorer 6.0
Problem: Javascript Error. Nothing happens when you click on
a link. You cannot open popup windows on webpages or access online banking
and other pages requiring javascript and cookies. Nothing seems to reset the
javascript settings including resetting security permissions for the Internet
Zone and Privacy. This problem is NOT a fault of any PopUpKiller software or
a Firewall that may be running on your system. The problem is strictly within
Windows and IE. Do not reinstall Windows as the solution will only take 1 minute.
Resolution: To resolve this problem in Internet Explorer, follow
these steps: Quit all programs that are running, Click Start, and then click
Run, Type regsvr32 urlmon.dll, and then click OK. When you receive the "DllRegisterServer
in urlmon.dll succeeded" message, click OK. If this does not resolve the
problem, repeat the step above for each of the following files:
Shdocvw.dll
Msjava.dll
Actxprxy.dll
Oleaut32.dll
Mshtml.dll
Browseui.dll
Shell32.dll (Windows XP and Windows 2000 only)
Software: Outlook Express & Windows
XP OS
Problem: Outlook Express not responding. The cursor arrow becomes
an hour glass and the program just hangs there.
Resolution: Your inbox.dbx file is corrupt. Start Windows Explorer,
go to Tools, select Folder Options, click the View tab, then select Show Hidden
Files and Folders, and uncheck Hide Protected OS Files (recommended), to make
all files visible. Next locate the following directory: C:\Documents and Settings\<your
user name>\Local Settings\Application Data\Identities\{your identity number
goes here}\Microsoft\Outlook Express and delete inbox.dbx. OE will re-create
the folder next time you start it. Note: all your emails in the inbox will
be deleted when you take the above action.
Software: Outlook Express & Windows
XP OS
Problem: Can't read emails. All old and new emails are
affected and the preview pane is blank.
Resolution: Click START --> RUN ->and type: regsvr32 inetcomm.dll
Software: Internet Explorer
Problem: Your Internet Explorer home page keeps on changing to
some strange website and you can't seem to get rid of it.
Resolution: Locate the following entry in the registry: HKCU
\software\microsoft\internet explorer\main ,right click on Start Page, select
Modify and type in your usual home page URL replacing the unwanted one.
Software: Hotsync on
Zire71
Problem: When trying to hotsync your handheld Zire71 you get
the following error: "MS Virtual C++ Runtime Library, Runtime Error!,
Program: C:\Progam Files\Palm\Hotsync.exe, R6025 - pure virtual function call"
Resolution: Change your USB card to version 1.0 instead of 2.0
Software: Windows >98
Problem: registry problems, unable to boot to windows
Resolution: boot to DOS and at the command prompt type SCANREG
/RESTORE to restore to the last saved registry. If this does not work try SCANREG
/FIX as your last resort.
Problem:
"Your password will expire in ..."
Resolution: Go to Start->Run and type CONTROL USERPASSWORDS2
then click on the Advanced tab, under the Advanced User Management click the
Advanced button, now select the USERS folder in the left pane and then select
the user name in the right pane for which you want to change the password,
then right click on the user's name select Properties, click the General tab
and put a check mark next to "password never expires", apply, ok,
and you're done.
Software: NEC ND-1300A
DVD writer
Problem: "invalid media". DVD burner will not read
the new media.
Resolution: Update the Firmware to 1.0A to fix the problem.
Software: Nero 6.3.03
Problem: Can't copy cd's. Error message prompts to install
Nero Rights manager.
Resolution: Installing Nero Rights Manager does not resolve this
issue, but uninstalling and reinstall Nero does.
Software: Windows Movie
Maker 2
Problem: When trying to insert an effect or a transition, Windows
Movie Maker shuts down without a warning.
Resolution: This error is caused by a DivXAF CODEC file. Search
for DivXAF.ax and rename the file to DivXAF.ax_ Now you will be able
to safely insert any effects and transitions without the program crashing on
you.
Software: Windows XP OS
Problem: when login into .NET or other services, previously logged
on users are still visible from the list of users. This is how you remove them...
Resolution: go to the Control Panel, click on User Accounts,
select the Computer Administrator Account, click on Manage My Network Passwords,
select Account to remove, and click the Remove button.
Software: Adobe Creative
Suite
Problem: "Error Number: 0x8002802B, Description: Element
not found" when running setup
Resolution: deleting the C:\Program Files \Common Files \InstallShield
\Professional folder.
Software: Windows XP OS
Problem: Error: "The Windows Installer could not be accessed".
You are not able to install any new software using 'setup.exe'.
Resolution: click on the START button, select RUN, type CMD,
at the command prompt type: msiexec /unregister and press enter, then type:
msiexec /regserver and press enter
Software: Windows XP OS
Problem: missing "Show Hidden Files and Folders"
under TOOLS -> OPTIONS in Windows Explorer
Resolution: find this key in your registry: 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
Explorer\Advanced\Folder\Hidden'
Modify the string value "Type"
and enter "group" as value data.
After the edit is complete hit F5 to refresh, and go look in your Folder
Options.
Software: Sygate Firewall
Problem: cannot view some webpages, cannot log into Hotmail
Resolution: go to Sygate Firewall setting in Tools -> Options
-> Security, and uncheck 'Enable Stealth Mode Browsing'
Software: Windows XP OS
Problem: cannot delete AVI movie files after playing them
Resolution: goto 'HKEY_CLASSES_ROOT\SystemFileAssociations\.avi\shellex\PropertyHandler',
and delete the "Default" value which should be "{87D62D94-71B3-4b9a-9489-5FE6850DC73E}\InProcServer32"
Caution: After you make this change, XP will no longer display the duration,
bitrate, dimensions of the avi file. However, it will not give you the
error with the AVI files any more.
Software: Windows Media
Image Viewer
Problem: images will not open in Windows Media automatically
Resolution: click on start->run->and type 'regsvr32 shimgvw.dll'
Software: Photoshop 7,
CS, CS2
Problem: photoshop terminates to a black screen when editing
images but the PC continues to run on a Compaq 1720CA laptop
Resolution: delete the entire folder -> 'C:\Program Files\Adobe\Photoshop
x.x\Plug-Ins\Adobe Photoshop Only\Extensions'
Software: Photoshop 7
Problem: 'save for web' function does not work from within Photoshop
Resolution: delete the following registry key first, and then
reinstall Photoshop .... 'HKCU/software/adobe/save for web 3.0'
Software: Windows XP
and Telus ADSL Internet setup
Problem: registering your ADSL modem with Telus
Resolution: connect your modem, start Internet Explorer and go
to HTTP://209.53.4.132 to activate your connection
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