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Software: Norton
Antivirus EndPoint
Problem: Can't install new version because other Norton Product is still on the system. Yeah, eventhough you uninstalled it properly.
Resolution: You have to use a new Norton Removal Tool to uninstall any left over parts of previous installations of Norton, reboot, and then install EndPoint.
Software: Windows XP virus activity
Problem: Unhide all system and hidden files in Windows Explorer and then search the root of each drive for C:\RESYCLED If you find this directory on your hard drive or hard drive partitions, then you have the Trojan.Vundo on your system.
Resolution: Removal can be simple. Try using the VundoFix, reboot your PC, and see if it is fixed. Delete C:\RESYCLED manually.
Software: Google Search HiJacked (Google redirect virus) Trojan.SearchHijack
Problem: When using IE and Google to search the web, Google displays the right search results but the actual link leads to a strange ad page. This does not happen when using other search engines like Yahoo and Altavista.
Resolution: Ok, so this is actually caused by a trojan virus called Trojan.SearchHiJack. The removal is somewhat simple because there is only one infected file: C:\Windows\System32\WDMAUD.SYS Remove this file and all will be well again. Alternatively, I would suggest using this Trojan Remover program. Well, just in case you got some other stuff on your computer.
Software: Windows XP virus activity
Problem: Windows XP displays an icon in the taskbar with a yellow tooltip saying "Critical Systems Errors", System Detected Virus Activities, click here for more information.
Resolution: This is actually caused by the SmithFraud virus. The removal is simple - use the SmitFraudFix, reboot your PC, and all will be fixed.
Software: Norton
Antivirus
Problem: Norton
Antivirus detected Trojan-Spy.Win32.Delf.ta
Resolution: go to Start->Run->REGEDIT and locate HKLM->Software->Microsoft->Windows->Current Version->Policies->Explorer->Run->UpdateManager and delete any reference to LicenceManager.exe. Now go to Windows Explorer and locate C:\Program Files\Common Files\Microsoft Shared\Translat\LicenceManager.exe\PE Patch\UPX\UPX and delete everything in the directory.
Software: Norton
Antivirus
Problem: Error: LU1803: "LiveUpdate
failed while getting your updates"
Resolution: Open Windows
Explorer, make all folders visible, and
navigate to C:\Documents and Settings\All
Users\Application Data\Symantec\LiveUpdate,
and delete all files in that folder. Next
go to the Control Panel, 2x click on Symantec
Liveupdate icon and select "Interactive
Mode". Now run LiveUpdate as usual.
Software: Norton
Antivirus
Problem: "Error 1606.
Access to network drive xxx\ was denied" when
trying to install NAV
Resolution: Open the registry,
search and delete the following key:
55EB66EFB74A75B4DE9E26680831FE059. Now navigate
to the following line in the registry: HKLM\software\microsoft\windows\currentversion\explorer\User
Shell Folders\ , double click on Common Programs in the right pane
and change whatever the string is to %ALLUSERPROFILE%. When finished
it should look like this: %ALLUSERPROFILE%\Start Menu\Programs. Uninstall
Norton and install it again.
Software: Norton
Antivirus
Problem: Cannot access LiveUpdate,
Online Scanner, or www.symantec.com website
following a virus infection. The situation
persists even after virus detection and
removal.
Resolution: Use the SEARCH
tool in Windows to locate a file called
HOSTS. Once you locate it, usually under
c:\windows\system32\drvivers\etc\ , right
click on the HOSTS file and edit the HOSTS
file with Notepad or Wordpad, deleting
all entries NOT starting with #.
Software: Norton
Antivirus
Problem: "corrupt liveupdate
file"
Resolution: go to -> all
'users\application data\symantec\liveupdate\download'
and delete all files in the "download" section,
then re-run Liveupdate
Software: Norton
Antivirus
Problem: "liveupdate
settings are corrupt"
Resolution: search for SETTINGS.LIVEUPDATE
file and delete all files found. Norton
recreates the file each time it runs live
update.
Software:
Norton Antivirus
Problem: "LiveUpdate
is OFF and cannot be restarted"
Resolution: right click on
My Computer, select Manage, select Services,
set 'Task Scheduler' to Automatic, and then
STOP and START the service
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