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Software: Windows XP virus activity
Problem: Windows XP displays an icon in the taskbar with a yellow tooltip saying "Critical Systems Errors", System Detected Virus Activities, click here for more information.
Resolution: This is actually caused by the SmithFraud virus. The removal is simple - use the SmitFraudFix, reboot your PC, and all will be fixed.
Software: Norton
Antivirus
Problem: Norton
Antivirus detected Trojan-Spy.Win32.Delf.ta
Resolution: go to Start->Run->REGEDIT and locate HKLM->Software->Microsoft->Windows->Current Version->Policies->Explorer->Run->UpdateManager and delete any reference to LicenceManager.exe. Now go to Windows Explorer and locate C:\Program Files\Common Files\Microsoft Shared\Translat\LicenceManager.exe\PE Patch\UPX\UPX and delete everything in the directory.
Software: Norton
Antivirus
Problem: Error: LU1803: "LiveUpdate
failed while getting your updates"
Resolution: Open Windows
Explorer, make all folders visible, and
navigate to C:\Documents and Settings\All
Users\Application Data\Symantec\LiveUpdate,
and delete all files in that folder. Next
go to the Control Panel, 2x click on Symantec
Liveupdate icon and select "Interactive
Mode". Now run LiveUpdate as usual.
Software: Norton
Antivirus
Problem: "Error 1606.
Access to network drive xxx\ was denied" when
trying to install NAV
Resolution: Open the registry,
search and delete the following key:
55EB66EFB74A75B4DE9E26680831FE059. Now navigate
to the following line in the registry: HKLM\software\microsoft\windows\currentversion\explorer\User
Shell Folders\ , double click on Common Programs in the right pane
and change whatever the string is to %ALLUSERPROFILE%. When finished
it should look like this: %ALLUSERPROFILE%\Start Menu\Programs. Uninstall
Norton and install it again.
Software: Norton
Antivirus
Problem: Cannot access LiveUpdate,
Online Scanner, or www.symantec.com website
following a virus infection. The situation
persists even after virus detection and
removal.
Resolution: Use the SEARCH
tool in Windows to locate a file called
HOSTS. Once you locate it, usually under
c:\windows\system32\drvivers\etc\ , right
click on the HOSTS file and edit the HOSTS
file with Notepad or Wordpad, deleting
all entries NOT starting with #.
Software: Norton
Antivirus
Problem: "corrupt liveupdate
file"
Resolution: go to -> all
'users\application data\symantec\liveupdate\download'
and delete all files in the "download" section,
then re-run Liveupdate
Software: Norton
Antivirus
Problem: "liveupdate
settings are corrupt"
Resolution: search for SETTINGS.LIVEUPDATE
file and delete all files found. Norton
recreates the file each time it runs live
update.
Software:
Norton Antivirus
Problem: "LiveUpdate
is OFF and cannot be restarted"
Resolution: right click on
My Computer, select Manage, select Services,
set 'Task Scheduler' to Automatic, and then
STOP and START the service
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